Data Retention and Service Quota

Data retention

We start storing events from the point that the Audit Trail feature is enabled. By default, events in Production are stored for 5 years, but only 6 months in Sandbox. After this period, events are irreversibly deleted.

If you want to change the production retention period for Audit Trail, please contact your CSM.

Service quota

• Each tenant receives 1 request per second for the /v2/events endpoint. Requests above this amount will be throttled and an exception will be returned. Here is an example of an exception:

HTTP Status: 429
{"message": "Throttling: API request limit exceeded"}

• With one search request you can access up to 50,000 records. The default limit for search requests is 10,000 records.
• Each call to the API will scan a certain amount of bytes. Depending on your Audit Trail tier, you are entitled to a certain amount of bytes to scan per year. Upon breaching the limit, we will inform you about it.
• You can only retrieve up to 30 days of usage history per request to safeguard against using up your quota. For example, you can scan from 01/01/2025 -> 30/01/2025, and then from 31/01/2025 -> 28/02/2025.
• Depending on your Audit Trail tier, you are entitled to a certain amount of storage. Upon breaching the limit, we will inform you about it and discuss further steps - either to increase the tier or remove old data.