Notifications overview

Mambu supports multiple ways to notify people or systems about important events:

• Email setup and SMS setup are used to communicate with people.
  • Mambu does not track whether or when messages are viewed by end users.
• Webhooks and the Streaming API are used for system-to-system communication.
  • If you already use third-party messaging platforms, you can integrate using webhooks or the Streaming API
  • The Communication log in Mambu shows email, SMS, and webhook deliveries, including states, timestamps, and errors. Streaming is delivered via a separate pipeline and does not share the same resend/log flow.

Notifications can be generated automatically (from business events) or initiated manually (for example, resending a failed delivery where supported). Most production traffic is event-driven.

Below is an overview of the relevant documentation concerning the possible notification channels in Mambu:

• Event triggers: understand which events you can use to generate notifications.
• Managing notifications: operate and diagnose notification delivery.
• Email: Email setup, Automated email notifications
• SMS: SMS setup, Automated SMS notifications
• Webhooks: Webhook notifications
• Streaming: Streaming API